We recently hosted a webinar to share what's new across the platform, along with a look at what's coming down the line. Here's a recap of the biggest updates, what changed, and why it matters.
The CINC Mobile Dialer is our built-in calling tool, rebuilt for a faster, more reliable connection along with call recording, transcripts, and AI-generated summaries right from your phone.
Why it matters: scaling a business means more calls, more leads, and less time to keep track of every conversation. A dialer that works reliably wherever you are, and remembers the details for you, means you can move faster without dropping the follow-up that turns a lead into a client.
Are calls recorded automatically? Call recording is optional and can be turned on or off, with a disclosure message available for states that require it.
Never miss what a lead sends you. CINC now supports MMS Images so that every picture, GIF, and PDF that a lead texts you shows up directly inside your CRM instead of getting lost in a text thread.
Why it matters: When you're managing a growing pipeline, every extra step (asking a lead to resend a photo, digging through your personal phone) is time you don't have. Seeing exactly what a lead is asking about, right where you're already working, keeps conversations moving instead of stalling out.
What kinds of files can leads send me? Photos, GIFs, and PDFs all display directly in the conversation.
CINC now gives you a straightforward way to describe your business, service area, and track record in a format that search engines and AI tools can actually understand and use.
Why it matters: As more buyers and sellers turn to AI tools to find an agent, showing up in those results is becoming as important as ranking on Google. This gives you a straightforward way to make sure your experience and credentials are represented, without needing to be technical.
How do I get started? Reach out to our team and we'll get you the prompts to generate this content. If you're already a CINC client, you can paste the results right into your site's settings in your CRM.
How often should I update this? Only when something meaningful changes, like a new award or updated production numbers.
Nurture Engine is a major upgrade to the AI behind Alex, giving it a much fuller picture of each lead, including what they've said before, what they've browsed, and any notes you've added, so its follow-up feels timely and personal.
Why it matters: Growth depends on staying in front of leads who aren't ready yet without it becoming a full-time job. This means more of your pipeline gets consistent, relevant follow-up automatically, so you can focus your energy on the leads who are ready to talk now.
Who is Alex? Alex is the AI assistant that texts with your leads to keep them engaged and qualify them before they reach you.
Does this replace my own follow-up? No, it's designed to handle the consistent, ongoing touches so you can focus your time on leads who are ready to talk.
A few more updates are in progress and will get their own spotlight soon:
We'll share more details as each of these gets closer to release.
Curious how CINC could work for your business? Reach out to our team, we're happy to show you around.