.svg)
.png)
Leads send photos all the time. A screenshot of a listing, a picture of a floor plan, a shot of a street they like driving by. These little tidbits of information all add up. They’re essential ingredients for shaping agent follow up. So making sure they make it into the CRM rather than in an agent’s personal phone buried in a thread, matters.
CINC is solving for that. When a lead texts a photo to an agent's CINC number, it shows up right inside the conversation in the CINC CRM, alongside everything else already known about that lead.
Why Lead Photos Matter for Real Estate Follow-Up
Keeping that visual context attached to the full lead record means agents have a more complete picture to work from. More context makes for smarter follow-up, better-timed conversations, and ultimately more closed business.
What This Looks Like in CINC
When a lead texts a photo to an agent's CINC number, it appears automatically within the conversation, no setup required. Common image formats and PDFs are supported, up to 5 MB per message.
Available Now for CINC Clients
This feature is live for CINC clients today. Images from leads appear directly within the CRM, in the lead's conversation history, their activity feed, and the Agent Inbox. For the full breakdown of where to find them, visit the help article, Receiving Images from Leads via Text.
A Note on Image Content
Because these images come directly from leads via text, they haven't been reviewed or filtered before they appear in CINC. Agents should use their own judgment, and if an image ever raises concern, CINC Support is available to help right away.
Bring More Context to Every Conversation
Photos are one more signal that helps agents understand what a lead actually wants, and respond in a way that moves the relationship forward.
CINC clients:
Check out Receiving Images from Leads via Text in the CINC Help Center for a full walkthrough of where and how these images appear.
Not yet a CINC client?
Get in touch with our team to schedule a demo and learn more about this and other features CINC is rolling out to help you grow your real estate business.